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General Questions

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Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order! We want is to make sure that all the items of your order are prepared correctly before they are shipped out. You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.
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There are two shipping ways to your country:

1.Express shipping(DHL/UPS etc) with 3-5days arrive( $500 order free shipping), we could undervalue the shipping invoice for you in order that you could pay less tax or duty.

2. Priority shipping to EU/ US / CA/JP /AU / South Africa with all tax and duty paid. 1-3weeks. ( $ 100 order free shipping ). We suggest to chose this shipping way, it is steady, good tracking information and you dont need to pay any tax & duty.

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Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

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If the item you’re chasing is out of stock and you need to know when the item will be back in stock, contact us here.
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We allow returns to be made 5 calendar days after you have made your purchase if you are not content with your purchase.
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If you have received a defective item, please contact our Customer Service department.
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If there is a mistake in the item shipped to you, please let us know so we can replace it for you.
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To protect the health of our employees and customers, we cannot exchange Product s. It is the responsibility of the customer to ensure that they are ordering the correct product.
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All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.
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No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.

Payment & Shipping Questions

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Yes, we take security very seriously. We never need to store your credit card details on our system.All transactions on our website go through a Secure Socket Layer (SSL).
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Our payment process is PayPal, the trusted leader in payment processing. Through PayPal, you can pay with your PayPal balance or with most major credit cards such as Visa, America Express, Discover and Mastercard.
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All prices for our products are listed in dollars (USD).
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All orders are are generally shipped within 24-48 hours of receiving your payment, weekends not included. We wanted to provide full transparency with our shipping timelines and thank you for your understanding.
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Do you want to find your shipping information? You can Track Your Order by clicking here.Or please contact our team to make them aware and they will follow it up for you straight away.
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Yes. We will setup your shipping location once your account is approved. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.
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Yes, you can track your order. You can Track Your Order by clicking here.
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All orders are shipped 100% discreetly using nondescript boxes with no identifying marks or branding.

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